Engage one practice or hand us the whole operational program. Either way the approach is
the same: stabilize what's broken, instrument what's blind, automate what's repetitive,
document what lives in someone's head. No theater, no enterprise dress-up — work sized
to what your business actually is.
Service 01
Managed IT Operations
Helpdesk, endpoint, identity, patching, and lifecycle — run as one program, measured by outcomes instead of ticket volume. Your team gets answers from a senior engineer who actually knows your environment; your leadership gets monthly numbers tied to what matters.
Direct, senior-engineer support — no L1 gauntlet, no escalation queue
Endpoint management (Intune, Jamf) + EDR rollout and ongoing tuning
Identity & access (Microsoft Entra ID, Microsoft 365, hybrid AD)
Monthly operational review with the numbers that actually matter
Service 02
Microsoft 365 & Azure
Microsoft is our home stack. M365 tenant administration, Entra ID, Intune, license rationalization, migrations, and the security baselines most SMBs skip — done by an engineer who has built and operated these environments at scale.
M365 tenant admin: Exchange, SharePoint, Teams, Defender for Office
Entra ID (Azure AD) — conditional access, hybrid identity, SSO
License rationalization — stop paying for E5 when you need Business Premium
Most SMBs are drowning in noisy alerts and runbooks that never get followed. We fix that. Observability that catches the issue before the customer does, alert hygiene that kills the late-night noise, and automation that retires the runbook you keep re-running.
RMM & PSA platform setup, tuning, and ongoing alert hygiene
Alert fatigue reduction — every page is actionable, every page has a runbook
PowerShell automation of repetitive ops (onboarding/offboarding, reports)
Reporting that says something useful, not just "we closed 142 tickets"
Service 04
Backup & Recovery
Tested restores, not just green checkmarks in a dashboard. Documented RTO/RPO sized to your business. A DR plan that reads like an aircraft checklist — short enough to actually use, complete enough to actually work.
Veeam, Datto, and M365-native backup for tenant data
Documented RTO / RPO per workload, signed off by the business
Quarterly restore tests with written attestation — not "we checked"
Ransomware recovery playbooks with clear isolation steps
Service 05
Endpoint & Identity Security
Practical defensive depth — not a SOC retainer in a trench coat. The hardening baselines, identity controls, and detection coverage that prevent 90% of real-world incidents at SMB scale.
Intune / Entra-based hardening baselines for Windows and Mac fleets
MFA & conditional access rollout (the right way, with break-glass)
EDR deployment + tuning (Defender for Endpoint, SentinelOne, Huntress)
Sometimes the answer is not "we run it for you" but "let's help you run it better." Roadmaps, vendor selection, process improvement, and the awkward conversations leadership keeps avoiding.
IT roadmaps — 12 / 24 / 36 month, tied to the business plan
